Frequently Asked Questions
Everything you need to know about our Segway products, hoverboards, and shipping policies.
Are your hoverboards UL2272 certified for safety?
Yes, all our hoverboards and Segway products are UL2272 certified. This ensures they have passed rigorous electrical and fire-safety tests to provide a secure riding experience for our customers.
How long does the battery last on a single charge?
Battery life varies by model and terrain, but most of our hoverboards offer a range of 10 to 15 miles per charge. Charging typically takes between 2 to 3 hours to reach full capacity.
What is your shipping time and cost?
We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 24 hours and arrive within 3 to 5 business days.
Do you offer a warranty on your electronics?
Every purchase includes a 1-year limited manufacturer's warranty that covers defects in materials and workmanship, including the motor, battery, and internal motherboard.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
What is the maximum weight limit for your hoverboards?
Our standard models support up to 220 lbs (100 kg), while our heavy-duty off-road models are designed to support riders up to 265 lbs (120 kg).