Returns & Exchanges Policy
We offer a 30-day return policy for all Segway hoverboards and electronic accessories to ensure your complete satisfaction with every purchase. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely pack the hoverboard in its original box, including all chargers, manuals, and protective foam to prevent damage during transit.
Ship the Item
Affix the provided shipping label to the package and drop it off at any authorized carrier location for tracked delivery back to our warehouse.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing